At ZAYA, we are committed to customer satisfaction and providing the best shopping experience. That’s why we offer a flexible return and exchange policy to ensure peace of mind during your purchase.

1

Return & Exchange Period

  • Customers can request a return or exchange within 7 days from the date of receiving their order.
2

Conditions for Returns & Exchanges

  • The product must be unused and in its original condition.
  • The product must be in its original packaging with all accessories.
  • Include the purchase invoice or order number.
  • Opened or used products are not eligible for return for health and safety reasons, especially skincare and makeup products.
3

Cases Not Eligible for Returns

  • Products that have been used or opened.
  • Products damaged due to improper use.
  • Custom or special orders.
4

Refund Procedure

  • Refunds are processed within 5 to 7 business days after the returned product is received and inspected.
  • Refunds will be made using the same payment method used for the purchase.
5

Shipping Fees

  • If the return is due to a store error such as a wrong or defective product, ZAYA covers the shipping costs.
  • If the return or exchange is based on the customer’s preference, the customer is responsible for shipping fees.
6

How to Request a Return or Exchange

  • Contact us through Customer Service.
  • Or via our social media channels.
  • Please provide your order number and the reason for the return or exchange, and we will assist you as quickly as possible.

Important Note: Your satisfaction is our top priority. We always strive to provide a smooth and secure shopping experience, so don’t hesitate to reach out to us anytime.